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As regular air travellers will know, flying just ain’t what it used to be.
Yes, fares have become much cheaper over the years, but alongside dropping prices has come plummeting customer service.
Baggage is right up there with the problems now faced by intrepid travellers. Be it lost baggage, excess baggage charges or baggage security checks, all is not well in the world of checked in luggage.
The video above is a case in point. Canadian singer Dave Carroll gets his own back on United Airlines after their unacceptable response to his claim for compensation for the damage to his precious Taylor guitar.
The video has gone viral and has now been viewed by several million people on YouTube.
Nice one Dave.